Last Updated: 01 August 2025
1. Introduction
Urban Safaris Pty) Ltd is a hop-on hop-off lived guided bus tour. PAIA Manual provides information on the records we hold and explains how data subjects may request access to information as contemplated in PAIA and POPIA.
2. Company Information
2.1. Legal Name: Urban Safaris (Pty) Ltd
2.2. Registration No.
2.3. Physical Address: 36 Auckland Street, Paarden Eiland, Cape Town, 7405
2.4. Telephone: +27 (21) 511 6000
2.5. Email: info@citysightseeing.co.za
3. Information Officer
Contact Details – Name: Claus Tworeck
Designation: Information Officer
Telephone: +27 (21) 511 6000
Note: The Information Officer has been duly appointed and registered with the Information Regulator
4. Guide on PAIA
The Human Rights Commission Guide on how to exercise access to information rights is available from:
South African Human Rights Commission (SAHRC)
Website: www.sahrc.org.za -Tel: +27 (11) 877 3600
Email: PAIA@sahrc.org.za
5. Applicable Legislation
Urban Safaris complies with, inter alia, the following legislation:
Companies Act, 71 of 2008
Basic Conditions of Employment Act, 75 of 1997
Labour Relations Act, 66 of 1995
Income Tax Act, 58 of 1962
Value-Added Tax Act, 89 of 1991
Unemployment Insurance Act, 63 of 2001
Protection of Personal Information Act, 4 of 2013 (POPIA)
Promotion of Access to Information Act, 2 of 2000 (PAIA)
Consumer Protection Act, 68 of 2008
National Road Traffic Act, 93 of 1996
6. Categories of Records Held
Internal Records: – Company incorporation documents – Board and shareholder resolutions – Financial records – Tax returns and compliance documents – Insurance policies and claims
Personnel Records: – Employment contracts – Payroll records – Leave records – Performance records – Training and development records
Customer Records: – Booking and reservation details – Customer account information – Payment and invoicing information – Customer correspondence – Complaints and feedback
Supplier and Service Provider Records: – Supplier contracts – Service level agreements – Invoices and payment records
Marketing Records: – Mailing lists – Customer consents and preferences – Marketing campaign data
Operational Records: – Fleet management documentation – Health & safety records – Licenses and permits – Incident reports
7. Process for Requesting Access to Records
Requests for access to information must be made in the prescribed format (Form 2) and directed to the Information Officer via:
Email: info@citysightseeing.co.za
Hand delivery: 36 Auckland Street, Paarden Eiland, Cape Town, 7405
A request fee may be payable. The Information Officer will notify the requester of the outcome within 30 days, subject to any valid extensions permitted under PAIA.
8. Grounds for Refusal of Access
Urban Safaris may refuse access where:
The information falls within the grounds for refusal set out in Chapter 4 of PAIA.
Disclosure would result in an unreasonable disclosure of third-party personal or proprietary information.
The information is legally privileged.
Disclosure is prohibited by law or may endanger the safety of an individual.
9. Description of Data Subject Rights (POPIA)
Data subjects have the right to:
Access their personal information;
Request correction or deletion;
Object to processing;
Lodge a complaint with the Information Regulator.
10. Remedies Available
Should any request be denied, the requester may lodge an internal appeal (if applicable) or escalate the matter to the Information Regulator or appropriate court.
11. Availability of This Manual
A copy of this manual is available at our registered office.
It is published on our website.
It may also be requested via email.
12. Information Regulator Contact Details
Information Regulator (South Africa) – Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: PAIAComplaints@inforegulator.org.za / POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
13. Contact Information
If you have any questions, requests, or complaints relating to this Privacy Policy, please contact us at:
Street Address: 36 Auckland Street, Paarden Eiland, Cape Town 7405
